Frequently Asked Questions

Find answers to common questions about our fruit delivery service, ordering process, and delivery options in London.

We currently deliver across central and north London, including areas such as Islington, Camden, Hackney, Westminster, and surrounding postcodes. Our main depot is located at 27 Richmond Avenue, N1 0LT, which allows us to efficiently serve customers within a 15-kilometre radius.

If you're unsure whether we cover your area, simply enter your postcode during checkout, and our system will confirm availability. We're continuously expanding our delivery zones, so if we don't reach your location yet, we may soon.

All produce is sourced from certified suppliers and arrives at our facility within 24 hours of harvest or import. We inspect each delivery for ripeness, firmness, and visual quality before accepting it into our inventory.

Seasonal British fruits like apples and berries are picked within 48 hours of delivery to your door. Imported varieties such as mangoes and pineapples are selected at optimal ripeness to ensure they're ready to eat or will ripen properly at home. Each box includes handling instructions and expected shelf life for different items.

We offer three delivery windows: morning (8:00-12:00), afternoon (12:00-17:00), and evening (17:00-20:00). You can select your preferred slot during checkout based on availability for your postcode.

Orders placed before 14:00 on weekdays can be delivered the next business day. Weekend deliveries are available on Saturdays between 10:00 and 14:00. We send a text notification 30 minutes before arrival, and our drivers carry contactless payment terminals if you need to add items or adjust your order.

Yes, we offer both pre-selected boxes and fully customisable options. Our standard boxes contain a seasonal mix chosen by our team, while the custom option lets you pick individual items and quantities.

You can exclude specific fruits due to allergies or preferences, request extra quantities of favourites, or build a box from scratch. The minimum order is £15, and you can mix and match from over 40 varieties including organic options. Changes can be made up to 18:00 the day before delivery.

We stock certified organic options for most popular items, clearly marked on our website with Soil Association certification numbers. Organic produce typically costs 15-25% more than conventional varieties due to farming methods and certification requirements.

Our organic range includes apples, pears, bananas, oranges, berries, and stone fruits depending on season. All organic items are stored separately and handled with dedicated equipment to prevent cross-contamination. You can filter by organic certification when browsing or building your custom box.

We accept all major debit and credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system. Payment is processed when you place your order, not at delivery.

For regular customers, we offer a subscription service with automatic monthly billing that saves 10% on each order. Business accounts can request invoice payment with net-30 terms after an initial trial period. All transactions are encrypted and we never store full card details on our servers.

You can provide safe place instructions during checkout, such as leaving the box with a neighbour, in a porch, or by a specific entrance. Our insulated packaging keeps produce fresh for up to 4 hours after delivery.

If you need to reschedule, contact us by phone at +44 20 3581 9247 or email [email protected] before 18:00 the previous day. We can also arrange delivery to your workplace or another address within our coverage area at no extra charge. Missed deliveries without prior arrangement may incur a £5 redelivery fee.

All orders are packed in recyclable cardboard boxes with biodegradable padding made from recycled paper. Delicate items like berries and stone fruits are placed in compostable pulp trays, while heavier produce goes in the bottom layer.

Each box includes ventilation holes to prevent moisture buildup and is sealed with paper tape. During summer months, we add ice packs made from non-toxic gel in recyclable plastic. The packaging is designed to protect produce during transit while being environmentally responsible. You can leave empty boxes out for collection on your next delivery.

If any item arrives damaged, bruised, or doesn't meet your expectations, contact us within 24 hours with a photo. We'll issue a full refund for that item or include a replacement in your next order at no charge.

For quality issues affecting multiple items or an entire box, we offer a full refund or complete replacement delivery. Refunds are processed within 3-5 business days to your original payment method. We stand behind our produce and want every customer satisfied with their purchase.

Yes, we have weekly and fortnightly subscription plans that save you 10% on every order. You choose your box type and delivery day, and we handle the rest automatically. Subscriptions can be paused, modified, or cancelled anytime through your online account.

Subscribers get early access to seasonal specialties and limited-quantity items like English strawberries in June or Kent cherries in July. You can skip weeks when you're away, change your box contents, or adjust delivery frequency without penalty. There's no minimum commitment period.

We prioritise British growers for seasonal produce like apples, pears, plums, and berries, working directly with farms in Kent, Herefordshire, and East Anglia. This reduces transport time and supports local agriculture.

Tropical and citrus fruits are imported from certified suppliers in Spain, Italy, South Africa, and South America. All suppliers meet our standards for sustainable farming practices and fair labour conditions. We provide origin information for each item on our website, and our team visits key suppliers annually to verify growing conditions and quality control processes.

We supply offices, cafes, restaurants, and corporate events throughout London. Business orders can be set up as recurring deliveries with invoice billing and dedicated account management for orders over £100 per week.

Office fruit boxes are available in sizes from 10 to 50 people, with options for desk-side distribution or shared break room displays. We provide complimentary fruit bowls for regular business customers and can accommodate specific dietary requirements or preferences across your team. Contact our business team at [email protected] or call +44 20 3581 9247 during office hours Monday to Friday, 9:00 to 18:00.

About Handychecklist

Handychecklist began operations in 2018 when three nutrition specialists in London noticed a gap in the market. Residents across the city struggled to access genuinely fresh produce without spending hours at markets or settling for supermarket alternatives that had spent days in storage. We started with a single refrigerated van and partnerships with 12 orchards across Kent and Essex.

Fresh fruit delivery service in London

Our Foundation Story

The concept emerged from a simple observation: fruit loses nutritional value within 48 hours of harvest. Traditional supply chains meant London consumers received produce that was 5-7 days old on average. We established direct relationships with growers within 80 miles of the city, implementing a harvest-to-door system that operates within 36 hours.

By 2020, we had expanded to serve 2,400 households monthly. Our fleet grew to eight vehicles, each equipped with temperature-controlled compartments maintaining optimal conditions for different fruit types. We now work with 47 certified farms across Southeast England.

Quality fruit selection and delivery

What Drives Our Work

We focus on reducing the time between harvest and consumption. Our logistics team coordinates with growers to schedule pickups within 12 hours of harvest. Each delivery route is optimized to minimize transit time while maintaining cold chain integrity throughout the journey.

Quality control happens at three stages: farm inspection before harvest, warehouse sorting within 6 hours of pickup, and final check before delivery. This process ensures customers receive fruit at peak ripeness rather than produce picked weeks early to survive long distribution chains.

Our Approach to Service

Every order is assembled the morning of delivery. Our warehouse team receives harvest reports from partner farms at 6 AM and begins sorting by 7 AM. Delivery windows are scheduled in 2-hour blocks across London boroughs, with routes planned to ensure fruit spends minimal time in transit. Customers can adjust delivery frequency weekly through their account dashboard, and our system automatically suggests seasonal alternatives when specific varieties become unavailable.

Core Principles

Direct Sourcing

We maintain contracts with 47 farms, visiting each location quarterly to verify growing practices and harvest timing protocols.

Speed Priority

Our 36-hour harvest-to-door standard applies to 94% of deliveries, tracked through our logistics management system.

Transparent Operations

Each delivery includes farm origin information and harvest date. Customers can trace their fruit back to specific orchards.

Seasonal Focus

We adjust inventory monthly based on UK growing seasons, working with 15 varieties in summer and 8 in winter months.